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Our Newsletter


Frequently Asked Questions

Answer to your frequently asked questions. Please contact us if you have questions that are not answered here.

  1. I haven't received my order.
  2. I'd like to know the status of my order
  3. Do you ship to international countries (outside the USA)?
  4. What kind of payment do you accept?
  5. Do you sell wholesale?
  6. My products are damaged or have wrong colors.
  7. How do I return my purchase?
  8. I forgot my login or password. What should I do?

 

Questions and Answers

Q: I haven't received my order.

A: Average delivery time inside the USA is 2-3 business days for Priority and First Class, and 5 business days for Fedex Ground and 7 business days for Parcel Post.

Estimate delivery time for International shipment is up to 2 weeks. But International order can take longer time due to custom process, etc. Usually after 1 month your package will arrive.

Sometimes, delays do happen. If after estimated delivery time you haven't received your order and you may contact us.

Another thing you can do is to check online at www.usps.com or www.fedex.com and enter in your tracking number to find out the status of your package.

Q: I'd like to know the status of my order.

A: You can find the tracking number by logging into your account. Or you can check the shipping notification email that is sent to you by PayPal or Fedex on our behalf. You can use the number to track the package at www.usps.com or www.fedex.com.

Q: Do you ship to international countries (outside the USA)?

A: Yes, we ship world wide via USPS First Class or Priority Mail through our shipping partner. They handle all international shipping for us. Items that can't be shipped internationally are acetone, alcohol, nail cleanser and gel removers.

The international shipping cost is based on the total order. Try placing an order and checking out to see the cost. Usually it shows after you enter your billing and shipping address

Q: What kind of payment do you accept?

A: We accept credit card, debit card and PayPal. We accept Visa, Mastercard, American Express and Discover. All credit/debit card payment will be handled securely via Authorized.net or PayPal. 

Q: Do you sell wholesale?

A: Esther's Nail Center offers wholesale program for Adoree nail products. Other products can be purchased at a discounted price. To place a wholesale order or get discount for bulk order please contact us.

Q: My products are damaged or have wrong colors.

A: As soon as you receive wrong or damaged items, please contact us. We usually send you the replacements with no extra shipping charge except for returned items due to buyer's mistake.

Q: How do I return my purchase?

A: You can return or exchange the merchandise for other products. Simply email us and we'll let you know what to do. A 15% restocking fee will be applied to the returned order. We won't reimburse the return shipping fee. 

Q: I forgot my login or password. What should I do?

A: If you forgot your password or login, simply click the My Account menu on the top and click the link "Forgot Your Password" under the Sign In button.


About Us

Esther’s Nail Center is the online source for DIY nail supplies, nail art and manicure pedicure since 2004.
Feel free to contact us! We are located in beautiful and sunny San Diego.

Esther's Nail Center

11251 Rancho Carmel Dr. #503673
San Diego, CA 92150-3673
619-8000-ENC(619-8000-362)
(M-F 9am-4pm PST)
We sometimes are too busy packing and sending your orders and we may miss your call. Feel free to leave message and we will surely get back to as soon as we can!

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