- You can return or exchange items (except final sale merchandise) within 21 days of the Receipt Date to receive a refund to the payment method used at EsthersNC.com. Please see the instructions below.
- Return the products with its packing slip, manual, accessories and free gifts associated with the merchandise.
- Shipping fees are non-refundable.
- We do not accept returns for items shipped internationally.
- Products returned in new, unused and original condition will receive a full refund minus the orginal shipping and 15-20% restocking fee. The fee will be applied to cover the cost of the order and shipping (if products purchased with free shipping).
- Buyer will be responsible for return shipping fee unless the return/exchange is because of company error.
- Exchanges can be made by return product to us for product with equal or greater value. Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value.
- Please email us to firstname.lastname@example.org in advance before returning items for instructions. Failure to do so may permit us to deny your refund request. Please ship them in the original packaging to the address provided.
- You can request either a refund or a replacement when you return your product. If you request a refund, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.