Return Policy

Return Rules:

  • You can return or exchange items (except final sale merchandise) within 21 days of the Receipt Date to receive a refund to the payment method used at EsthersNC.com. Please see the instructions below.
  • Return the products with its packing slip, manual, accessories and free gifts associated with the merchandise.
  • Shipping fees are non-refundable.
  • We do not accept returns for items shipped internationally.
  • Products returned in new, unused and original condition will receive a full refund minus the orginal shipping or 10-15% restocking fee. The fee will be applied to cover the cost of the order and shipping for products purchased with free shipping. 
  • Buyer will be responsible for return shipping fee unless the return/exchange is because of company error.
  • Exchanges can be made by returning the products to us. Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value.

 

Return Instructions:
  • Please email us to [email protected] in advance before returning items for instructions. Failure to do so may permit us to deny your refund request. Please ship them in the original packaging to the address provided.
  • You can request either a refund or a replacement when you return your product. If you request a refund, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.