Shipping Info

FREE SHIPPING OFFER

Yes, we're still open for business and processing orders. Get Free US standard shipping on orders over $99 or more to a single address in the US only, includes Alaska, Hawaii, and Puerto Rico. 

SHIPPING POLICIES

We ship within 1-2 business days. We don't process orders on Saturdays, Sundays and holidays, which means orders placed on these times will begin processing the following business day. Please see our office holiday schedule. Express shipment will be shipped the next business day with USPS Express Priority Mail delivery (1-2 business days). Shipping fee will be calculated in the shopping cart and when checking out. We show care for our earth by reusing used, clean packing materials to ship your order. 

Be aware that delays happen occasionally. Esther's Nail Center is not responsible for any delays caused by transit, custom or adverse weather conditions beyond our control.

Domestic

USPS update effective April 17, 2020:

The Postal Service’s flagship Priority Mail Express service, which guarantees overnight service, will not change.
Service commitments for local 1-day Priority Mail will not change. Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking, as
well as up to $50 in free insurance.
With the extra day extension, customers should expect delivery using Priority Mail Open and Distribute (PMOD) to range from two to four days nationwide. 

First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.

Order can be shipped via USPS Priority Express, USPS Priority, or Standard Shipping (Standard Post or Fedex Ground). All shipments are subject to stock availability. In-stock order will be shipped within 1-2 business days. Sometimes delay happens because the items are temporarily out of stock. If an order will be delayed by more than 4 working days we will notify you via email of the delay.

Average delivery time (not including the order processing time) inside the USA is

  • 1-2 business days for Priority Express
  • 3-4 business days for Priority Mail
  • 5-7 business days for Standard Post and Parcel Select Ground. 

International

We temporarily halt shipping internationally (except to Canada) due to the current situation that doesn't guarantee the safety of the shipment. We still ship to Canada via FedEx Ground only.

Rejected/Undeliverable packages

Rejected and undelivered packages are returned to Esther's Nail Center. If you'd like us to resend your package, a new shipping fee will apply. Please contact us to arrange the shipment.

Esther's Nail Center is not responsible for any delays caused by transit, custom or adverse weather conditions beyond our control. Shipping fees are non-refundable. A 15% restocking fee will be applied to orders that are refused by the customer at the time of delivery, or returned due to an “undeliverable address”. This amount will be deducted from your merchandise refund.

SPECIAL SHIPPING REQUEST

We can ship to your hotel as requested. Please contact us to arrange the time and address. Allow at least 2 weeks in advance to process your order. When placing your order, add a message on what dates exactly you'll be staying in the hotel.

RIGHT TO CANCEL ORDER

We have the right to cancel order if necessary (for example for out-of-stock items or security purpose). A notice will be sent by email to customer.