Frequently Asked Questions

Answer to your frequently asked questions. Please contact us if you have questions that are not answered here.

  1. I haven't received my order.
  2. I'd like to know the status of my order
  3. Do you ship to international countries (outside the USA)?
  4. What kind of payment do you accept?
  5. Do you sell wholesale?
  6. My products are damaged or have wrong colors.
  7. How do I return my purchase?
  8. I forgot my login or password. What should I do?
  9. I have problem during checkout. My credit card authentication failed. Help!
  10. Do you have any discount or coupon I can use? 

 

Questions and Answers

Q: I haven't received my order.

A: Please check your email for our shipping notification with the tracking number. Track your package with the tracking number either on USPS or Fedex wesbite. For your information, the average delivery time inside the USA is 5-7 business days for Standard, USPS Parcel Post and Fedex Ground.

Q: I'd like to know the status of my order.

A: You can find the tracking number by logging into your account or by checking your shipping notification email that is sent automatically to you once we ship the order. You can use the tracking number to track the package at www.usps.com or www.fedex.com. If you haven't received the shipping notification in your inbox, please check your Junk Folder or Spam Folder. 

Q: Do you ship to international countries (outside the USA)?

A: We only ship in the USA and Canada. We don't ship outside these countries.

Q: What kind of payment do you accept?

A: We accept credit card, debit card, Apple Pay, Visa Checkout, Amazon Pay and PayPal. We accept Visa, Mastercard, American Express and Discover. All credit/debit card payment will be handled securely. Other payment options may be added in the future.

Q: Do you sell wholesale?

A: Esther's Nail Center doesn't offers wholesale.

Q: My products are damaged or have wrong colors.

A: As soon as you receive wrong or damaged items, please contact us first to get an authorization. We'll work with you for a refund or replacement. Please read our Return policy for more information.

For electronics and lamps that stop working within the warranty time, we suggest you to contact the manufacturer directly to claim the warranty. The information is usually available in the warranty card or manual.

Q: How do I return my purchase?

A: You can return or exchange the merchandise within 21 days of receipt. Please read our Return policy for more information.

Q: I forgot my login or password to my account. What should I do?

A: If you forgot your password or login to your Esther's Nail Center account, simply click the link "Forgot Your Password" next to the Sign In button.

Q: I have problem during checkout. My credit card authentication failed. Help!

A: Sorry about the problem. It's probably because the billing address or your credit card information doesn't match with the information kept by the issuing bank. Contact your bank for assistance. When this happens, the credit card statement may shows the pending transaction but it will fall through after a few days. Receiving an order confirmation email usually means the purchase is succesful. If you don't get an email with an order confirmation, the transaction is unsuccessful.

Q: Do you have any discount or coupon I can use?

A: We recommend subscribing to our newsletter, like our Facebook or follow our Instagram (@esthersnc_com). When you join our newsletter by subscribing below, you will get our monthly coupon and exclusive deals. First time subscriber will get a coupon of 5% off the total order.