short customer survey

1. Your age:

Below 20
20 - 35
36 - 45
45 & up

Student
Nail Technician/Beauty Professionals
Homemaker
Other professional
Retired

3. How did you find out about us?

Google
Yahoo
Other search engine
Internet (Blogs/Chat/Forum/Other Website)
Friend
Other (promotion materials, etc.)

4. What influence your decision the most when buying nail polish? [From 1 to 5, with 1=Very Important 2=Somewhat Important 3=Neither important/unimportant 4=Somewhat unimportant 5=Very unimportant]

• Color
• Brand name
• Price
• Health safety
• Professional product (used by beauty professionals)
• Extra benefits (with hardeners, etc)
• Convenient location (online)

5. Please rate your experience at Esther's Nail Center in the following area. [From 1 to 5, with 1=Excellent 2=Very Good 3=Average 4=Fair 5=Poor]

• Shopping convenience
• Tips/Article provided
• Photo Gallery
• Price
• Product variety
• Delivery time
• Website navigation
• Website layout
• Customer service

6. How likely would you be to recommend Esther's Nail Center to a friend? [On a scale of 1 to 5, with 1=Very likely and 5=Very unlikely]

7. What product or service do you wish we have? (item you need but we do not have or feature you think we should have in our website)

8. Additional comments on how we can be more helpful to you.